Privacy Policy
Stay Fee Free LLC
Effective Date: November 3, 2026
Last Updated: November 3, 2026
1. Introduction
Welcome to Stay Fee Free LLC ("Stay Fee Free," "Company," "we," "us," or "our").
Stay Fee Free LLC operates https://stayfeefree.com (the "Website"), a direct-booking platform featuring vacation rentals, furnished accommodations, luxury homes, short-term rentals, and extended-stay properties in Houston, Lake Conroe, and surrounding areas of Texas.
We are committed to respecting your privacy and protecting the personal information you provide when visiting our Website, making reservations, contacting us, or using our services.
This Privacy Policy explains the categories of information we collect, how we use and share that information, how it is protected, and the privacy rights and choices that may be available to you.
Business Name: Stay Fee Free LLC
Business Address: 4809 Westway Park Blvd, Houston, TX 77041
Website: https://stayfeefree.com
Contact Email: support@tmsharbor.com
By using our Website, you acknowledge that this Privacy Policy is available to you. Where applicable law requires consent for specific activities, we will seek that consent separately.
2. Information We Collect
Depending on how you interact with our Website and services, we may collect the following categories of information.
Personal and Contact Information
Full legal name
Email address
Telephone number
Mailing or billing address
Reservation and accommodation preferences
Guest communications and inquiries
Reservation Information
Property selected
Check-in and check-out dates
Number of guests
Booking history
Reservation confirmations
Payment and transaction information
Guest requests and related communications
Government-Issued Identification
As part of our guest-verification process, we require a valid government-issued photo identification document.
Depending on the identification provided, this may include:
Full legal name
Photograph
Date of birth
Identification document number
Issuing authority
Document expiration date
Other information appearing on the document
Payment and Billing Information
Payment information may include billing details, payment method information, transaction amounts, payment confirmations, and refund records.
Payment card information is processed through Stripe, our third-party payment processor.
Automatically Collected Information
When visitors access our Website, we and our technology providers may collect:
Internet Protocol (IP) address
Browser type and operating system
Device information and identifiers
Approximate geographic location
Website pages viewed
Time spent on pages
Referring websites
Cookie identifiers
Advertising interactions
Website usage and performance information
3. How We Collect Information
We may collect personal information:
Directly from you when you submit an inquiry, make a reservation, complete identity verification, or communicate with us.
Through our reservation and property-management software, Uplisting.
Through our payment processor, Stripe.
Automatically through cookies, analytics tools, advertising pixels, and similar technologies.
From authorized property owners, managers, and service providers involved in administering your reservation.
4. How We Use Your Information
Stay Fee Free LLC uses personal information for legitimate business purposes, including:
Responding to accommodation inquiries
Processing and confirming reservations
Processing payments, deposits, and refunds
Verifying guest identities
Preventing fraud and unauthorized transactions
Providing check-in instructions and guest services
Coordinating property access and accommodations
Communicating with guests before, during, and after their stay
Managing property-owner relationships
Resolving complaints, disputes, or claims
Maintaining accounting and business records
Improving our Website and services
Understanding website traffic and visitor behavior
Measuring advertising performance
Delivering relevant advertisements where permitted by law
Sending promotional communications in compliance with applicable law
Protecting our business, guests, and rental properties
Complying with applicable legal obligations
We seek to limit collection and processing to information reasonably necessary for the purposes described in this Policy.
5. Reservation Management Through Uplisting
Stay Fee Free LLC uses Uplisting to manage reservations, guest communications, property availability, and other operational functions.
When guests book accommodations, relevant personal information may be transmitted to or processed through Uplisting.
This information may include guest contact details, reservation information, booking communications, identification documents, payment status, and related records.
Uplisting may use integrated technology providers to perform certain services.
Information processed through Uplisting is also subject to its applicable privacy policies and service arrangements.
Uplisting Privacy Policy:
https://www.uplisting.io/legal/privacy
6. Payment Processing Through Stripe
Stay Fee Free LLC uses Stripe to process reservation payments, deposits, additional charges, and refunds.
Guests may be required to submit credit or debit card information and applicable billing details when completing reservations.
Payment information is processed by Stripe according to its privacy and security practices.
Stay Fee Free may receive payment confirmations, transaction records, refund information, and other details reasonably necessary to administer reservations, maintain financial records, investigate fraud, or address payment disputes.
Stripe Privacy Policy:
7. Government-Issued Identification and Guest Verification
To protect guests, property owners, and rental properties, Stay Fee Free LLC requires reservation holders to complete an identity-verification process.
Guests are required to upload a valid government-issued photo identification document through Uplisting's guest-verification system.
Acceptable identification may include a driver's license, state-issued identification card, or passport.
Purpose of Identification Collection
Identification documents are collected to:
Verify the identity of reservation holders
Prevent fraudulent or unauthorized reservations
Protect guests and property owners
Support property security
Investigate reservation disputes or suspected fraud
Comply with applicable legal or contractual obligations
Identification Processing and Security
Identification documents are submitted through Uplisting's identity-verification system.
Uplisting states that guest identity documents are encrypted and handled using data-protection measures.
Access available to Stay Fee Free is limited to authorized team members who require information for legitimate business purposes.
Identification documents are not intentionally used for advertising or marketing purposes or transmitted to advertising platforms.
Identification Retention
Identification documents may remain associated with guest reservation records within Uplisting.
The length of retention may depend on Uplisting's processing arrangements, available deletion procedures, applicable legal requirements, and legitimate business needs.
Stay Fee Free does not guarantee automatic deletion of identification documents after a particular number of days.
We review retention needs and seek to arrange for secure deletion of identification records under our control when they are no longer reasonably necessary or legally required.
Guests may direct questions or privacy requests concerning identification information to support@tmsharbor.com.
8. Medical Travelers and Extended-Stay Accommodations
Stay Fee Free offers furnished accommodations that may be suitable for guests visiting Houston for medical appointments or treatment, including visits to MD Anderson Cancer Center and other Texas Medical Center facilities.
We respect the privacy of medical travelers and their families.
Stay Fee Free generally does not require disclosure of medical diagnoses, treatment histories, medical records, or other sensitive health information to reserve accommodations.
Guests may voluntarily share accessibility requirements or accommodation preferences when arranging a stay.
We encourage guests to avoid submitting unnecessary medical information through general Website forms or booking communications.
Stay Fee Free LLC is an independent accommodation provider and is not affiliated with, endorsed by, or sponsored by MD Anderson Cancer Center.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to support website functionality, improve visitor experience, understand website traffic, and measure advertising effectiveness.
Cookies are small data files stored on a visitor's device.
Depending on their purpose, cookies and related technologies may be used for:
Essential website functions
Remembering preferences
Website analytics
Advertising measurement
Personalized advertising
Remarketing
Website performance analysis
Our Website may use both first-party and third-party cookies.
Google Analytics
We use Google Analytics to measure website traffic and understand how visitors interact with our Website.
Google Analytics may collect information such as device identifiers, browser information, pages viewed, session activity, approximate location, and referral sources.
Google Privacy Policy:
https://policies.google.com/privacy
Google Ads
We use Google Ads technologies to support advertising campaigns, conversion measurement, and remarketing.
These technologies may collect information about visitor interactions with our Website and advertisements.
Google may process this information in accordance with its privacy policies.
Meta Pixel
We use Meta Pixel and related Meta advertising technologies to measure advertising effectiveness and support advertising on platforms such as Facebook and Instagram.
These technologies may collect information about website interactions, browser identifiers, and advertising activity.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
Cookie Notification and Browser Controls
Our Website displays a cookie notification informing visitors about the use of cookies and related technologies.
Visitors can manage or block certain cookies through their browser settings.
Disabling cookies may affect some Website features.
Our existing cookie notification is informational and does not, by itself, provide a complete mechanism for accepting or rejecting individual categories of optional cookies.
Where applicable law requires additional consent or opt-out mechanisms, we will provide appropriate choices and controls.
10. Targeted Advertising and Privacy Choices
Stay Fee Free uses advertising technologies that may support personalized advertising, remarketing, and advertising measurement.
These activities may involve sharing cookie identifiers, device information, and Website activity with advertising partners, including Google and Meta.
Depending on applicable privacy laws, some advertising-related disclosures may be classified as sharing personal information for targeted advertising or as a sale of personal information.
We do not sell guest contact lists as a standalone business activity.
Individuals who have applicable legal rights to opt out of targeted advertising or the sale of personal information may submit requests to:
We will review and process eligible requests according to applicable law.
11. How We Share Personal Information
We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide services.
Categories of recipients may include:
Reservation and Property-Management Providers: Including Uplisting and its integrated service providers.
Payment Processors: Including Stripe and related financial-service providers.
Property Owners and Authorized Managers: For reservation administration, guest services, and property operations.
Guest-Service Providers: Such as authorized maintenance, cleaning, and property-access personnel when necessary.
Website and Technology Providers: For website hosting, technical maintenance, and business systems.
Analytics and Advertising Providers: Including Google and Meta.
Professional Advisers: Including attorneys, accountants, insurers, and other authorized professional service providers.
Government and Regulatory Authorities: When required by law or valid legal process.
We may also disclose information where reasonably necessary to prevent fraud, investigate unlawful activity, protect safety, enforce legal rights, or comply with legal obligations.
If our business undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to applicable law.
12. Email Marketing and Communications
Stay Fee Free LLC may send promotional emails concerning vacation rentals, property availability, special offers, direct-booking opportunities, and related services.
Marketing communications will be sent in accordance with applicable law.
Recipients may unsubscribe from promotional emails at any time by using the unsubscribe instructions in those communications or contacting us directly.
We will process opt-out requests in accordance with applicable legal requirements.
Unsubscribing from marketing communications does not prevent necessary transactional communications, including reservation confirmations, payment notifications, check-in instructions, or important guest-service messages.
13. Data Security
Stay Fee Free LLC takes reasonable administrative, technical, and organizational precautions intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
We use third-party technology providers for certain reservation, payment-processing, and identity-verification functions.
These providers maintain their own security practices and data-protection procedures.
Access to personal information is limited according to legitimate operational needs.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed completely secure.
If you believe your personal information has been compromised, please contact us at support@tmsharbor.com.
14. Data Retention
We retain personal information for as long as reasonably necessary to provide our services and fulfill legitimate business and legal obligations.
Retention purposes may include:
Reservation administration
Accounting and tax records
Payment processing
Fraud prevention
Dispute resolution
Property protection
Compliance with applicable laws
Different categories of information may be retained for different periods.
Certain guest identification documents may remain within Uplisting's reservation records until removed through applicable retention or deletion procedures.
We seek to delete, anonymize, or securely dispose of personal information when it is no longer reasonably necessary or legally required.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning personal information held about you.
These rights may include:
Requesting confirmation that personal information is being processed
Accessing personal information
Correcting inaccurate information
Requesting deletion of eligible information
Obtaining a portable copy of certain information
Opting out of certain targeted advertising activities
Opting out of certain personal-data sales
Withdrawing consent where applicable
Appealing certain decisions regarding privacy requests
These rights may be subject to legal exceptions, identity-verification requirements, and record-retention obligations.
How to Submit a Privacy Request
Email:
Please include sufficient information for us to understand your request.
We may take reasonable steps to verify your identity before disclosing, deleting, or modifying personal information.
We will respond within the time required by applicable law.
Where applicable law provides an appeal right, you may submit an appeal to the same email address using the subject line "Privacy Request Appeal."
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
16. Children's Privacy
Our Website is intended for adults seeking rental accommodations.
We do not knowingly collect personal information directly from children under 13.
Parents or legal guardians may provide information concerning children traveling with them when reasonably necessary to arrange accommodations.
If you believe a child has submitted personal information without appropriate authorization, please contact us at support@tmsharbor.com.
17. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment systems, maps, reservation services, and other external resources.
These services operate under their own privacy policies and procedures.
Stay Fee Free LLC does not control the independent information-handling practices of third-party websites.
We encourage visitors to review applicable third-party privacy policies before providing personal information.
18. International Visitors
Stay Fee Free LLC operates in the United States and primarily offers accommodations in Texas.
International visitors may access our Website or reserve accommodations.
Personal information may be processed or stored in the United States or other locations where our technology and service providers operate.
Where applicable international privacy laws impose additional requirements, we will address those requirements in accordance with applicable law.
19. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal requirements.
The date of the most recent update will appear at the top of this Policy.
Where required by law, we will provide additional notice or obtain appropriate consent before implementing material changes.
We encourage visitors to review this Privacy Policy periodically.
20. Contact Information
For questions concerning this Privacy Policy, our information-handling practices, or privacy-related requests, please contact:
Stay Fee Free LLC
4809 Westway Park Blvd
Houston, TX 77041
United States
Website: https://stayfeefree.com
Email: support@tmsharbor.com